Our policy is valid for a period of 4 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason, you can return the product for a refund. If the period of 4 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
REFUND REQUIREMENTS
The following criteria must be met to qualify for a refund:
– Product is defective
– Product is not as described
– Product must be unopened
– Product must be in original packaging
– Product must be unused
– Product must not be damaged
– In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
PROOF OF PURCHASE
To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
SALE AND CLEARANCE ITEMS
Visit any of our retail locations to return the items you purchased through our online store. Our staff member will process your return or exchange for you. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to inspect it reasonably, then we may reject a refund.
SHIPPED PRODUCTS
Please visit any of our retail stores to return the products you purchased from our online store. Our staff will return or replace your relevant products. You must ensure that the goods have been properly packaged so that they are not damaged during transport. If the product reaches us damaged or used beyond what is necessary for us to examine it reasonably, we may refuse to return it.
CONTACTING US
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form.
This document was last updated on September 29, 2019
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